Returns & Exchanges

At Neas Original, we stand behind the quality of our electronics and offer a 30-day return window for items in their original condition. We aim to make your tech upgrade worry-free with a streamlined exchange and refund process.

Return Process

• 1.
  Initiate Your Request

  Log into your account or use our guest portal to enter your order number and email address to start the return process.

• 2.
  Wait for Approval

  Our technical team will review your request within 24 hours to verify eligibility and provide a prepaid shipping label.

• 3.
  Pack with Care

  Secure the device in its original packaging including all cables and manuals to avoid damage or restocking fees during transit.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, your refund or exchange will be processed to your original payment method within 5-7 business days.